Services & Packages

Pick the problem. We'll scope the fix.

Every engagement starts with what your data actually says, then ends with something shipped. Start with a one-time package, or keep us on retainer when you want a senior CX brain in the room every week.

One-time packages

CX Tool Audit & Recommendation

Find out what your stack is actually doing — and what it's quietly costing you.

  • Comprehensive analysis of current CX tech stack and workflows
  • Integration optimization and cost-saving recommendations
  • Custom implementation roadmap with ROI projections
Talk about this

AI Implementation Strategy

A plan for AI that survives contact with your real ticket volume.

  • AI readiness assessment and capability mapping
  • Custom implementation roadmap with training requirements
  • ROI analysis and cost projection framework
Talk about this

Agent Retention Workshop

Stop rehiring the same role every quarter.

  • Custom training program design and retention strategy
  • Implementation plan with success metrics
  • Team engagement framework and leadership training
Talk about this

CX Analytics Readiness Assessment

Know whether your data can answer the questions your execs are asking.

  • Technical infrastructure and data source evaluation
  • Organizational readiness and resource assessment
  • Implementation roadmap with vendor recommendations
Talk about this

CX Analytics Implementation

Dashboards people actually open, built on numbers you can defend.

  • Complete analytics framework and KPI architecture
  • Dashboard creation and report automation
  • Team training and documentation
Talk about this

Retainer packages

Ongoing

Essential Support

A senior CX operator on call when decisions get hard.

  • 5 hrs/month consulting
  • Email support
  • Monthly strategy check-in
Start a conversation
Ongoing

Strategic Partnership

Embedded support leadership without adding a director to payroll.

  • 20 hrs/month consulting
  • Priority email + phone support
  • Weekly strategy sessions
Start a conversation

All packages can be customized to your team's scope and complexity — book a call to talk specifics.

Not sure which one you need?

Most people aren't. Describe the mess in plain language and we'll point at the right starting package.